Contents
This Privacy Policy applies to all LumenIQ products and services, including InfluenceIQ, our content automation platform for social media creators and managers. By using LumenIQ or InfluenceIQ products, websites, or messaging programs, you agree to the practices described in this policy.
Products Covered by This Policy
This policy covers: LumenIQ (sports bar TV management platform), InfluenceIQ (social media content automation and scheduling platform), and all associated websites, APIs, and mobile applications operated by LumenIQ LLC.
Messaging Opt-In Policy
Program Name
LumenIQ Alerts — Account notices, product updates, promotional offers, and service-related alerts delivered via SMS/MMS.
How to Opt In
Text to Join
Send JOIN to our designated number (long or short code).
Website / App
Check the "Send me SMS updates" box and submit your mobile number on our site or app.
Written Consent
Sign a paper or electronic form that clearly references this policy.
Consent Disclosure
Quick Reference
| Detail | What You Should Know |
|---|---|
| Frequency | Varies based on your activity, but no more than 8 messages per week unless triggered by actions you take. |
| Opt-Out | Reply STOP at any time. You will receive one final confirmation message. |
| Help | Reply HELP or email support@lumen-iq.com |
| Cost | Standard carrier message and data rates may apply. Consent to receive messages is not a condition of any purchase. |
| Carrier Liability | Carriers are not liable for delayed or undelivered messages. |
| Age Requirement | You must be 18 or older (or the age of majority in your jurisdiction). |
| Support Hours | Monday–Friday, 9:00 a.m.–5:00 p.m. PT |
Information We Collect
| Category | Examples | Purpose |
|---|---|---|
| Contact Data | Name, phone number, email address, business address | Account setup, customer support, SMS delivery |
| Device & Usage Data | IP address, browser type, pages viewed, log files | Site and app functionality, analytics, security |
| Payment Data | Last 4 digits of card or ACH account, billing address (processed securely by Stripe) | Subscription billing |
| Content You Provide | Survey responses, feedback, contest entries | Service improvement, marketing programs |
| Cookies & Similar Tech | Session cookies, analytics tags, local storage | Remember preferences, measure performance |
How We Use Your Data
We use the information we collect for the following purposes:
- Operate and improve our products, services, and customer experience
- Send transactional notifications such as account confirmations, receipts, and system alerts
- Deliver marketing communications (only if you have opted in)
- Monitor and secure our infrastructure against fraud, abuse, and unauthorized access
- Comply with legal obligations including applicable laws, regulations, and court orders
Your Rights
Depending on your location, you may have certain rights regarding your personal data:
To exercise any of these rights, contact us at support@lumen-iq.com. We will respond to verified requests within 45 days.
Data Retention
We retain your personal information for as long as your account is active or as reasonably needed to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer have a legitimate business need to process your information, we will either delete or anonymize it.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Children's Privacy
LumenIQ services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately and we will take steps to delete it.
Changes to This Policy
We may update this policy from time to time as our services evolve or as required by law. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.